Legal

Privacy Policy

Last updated: June 9, 2026

Welcome to Solis. We take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have over your data. By using Solis, you agree to the practices described in this policy.

1. Who we are

Solis ("we", "us", "our") is an AI-powered group travel planning application owned and operated by Caren Guirguis, a sole proprietor based in California, United States. Our app is available at app.travelsolis.com and our website is at travelsolis.com.

For any privacy-related questions, contact us at hellosolistravel@gmail.com.

2. What information we collect

Information you provide directly:

Name, email address, and city when you create an account or join our waitlist
Profile information including travel style, dietary preferences, budget, interests, and bio
Profile photo if you choose to upload one
Trip details including destinations, dates, and notes
Expense records you add within the app
Booking confirmations you paste or import
Journal entries and photos you create
Local tips you submit

Information collected automatically:

Authentication data when you sign in with Google (provided by Google Firebase Auth)
Usage data such as features accessed and actions taken within the app
Device information such as browser type and operating system

3. How we use your information

We use the information we collect to:

Create and manage your account
Generate personalised AI travel itineraries based on your profile and preferences
Enable group travel features including shared trips, expenses and bookings
Send you product updates, beta access notifications, and important service information
Improve the app based on how people use it
Respond to your questions and support requests

We do not sell your personal information. We do not use your data for advertising purposes.

4. Who we share your information with

We share your data only with the following third-party services that help us operate Solis:

Google Firebase — provides our database (Firestore), authentication, file storage, and app hosting. Your data is stored on Firebase servers. Firebase's privacy policy is available at firebase.google.com/support/privacy.
Mailchimp — used to manage our waitlist and send product update emails to subscribers. Only your name, email and city are shared with Mailchimp. Mailchimp's privacy policy is available at mailchimp.com/legal/privacy.
Anthropic Claude API — used to generate AI itineraries. Trip details and traveler profile summaries are sent to Anthropic's API to generate personalised itinerary content. Anthropic's privacy policy is available at anthropic.com/privacy.

We do not share your data with any other third parties. We do not sell your personal information. We do not use your data for advertising purposes.

5. Data shared within your group

When you join or create a group trip on Solis, certain profile information is visible to other members of that trip. This includes your name, profile photo, travel style, dietary preferences, budget, and interests — as this information is used to generate a shared itinerary. Please be mindful of what you include in your profile if you are joining trips with people you do not know personally.

Local tips you submit are visible to all logged-in Solis users alongside your display name. If you would like a tip removed, contact us at hellosolistravel@gmail.com and we will action your request promptly.

Booking confirmations you import are visible to all members of the trip they are associated with. They are not shared beyond your trip group.

5a. Feedback data

If you submit feedback through the in-app feedback form, we collect your star rating, the feature you selected, and any comments you provide. This information is stored in our database and is accessible only to the Solis team. We use it solely to improve the product and will not share it with any third parties.

5b. Beta service notice

Solis is currently in beta. During this period, data practices, features, and data structures may change as we improve the service. We take reasonable precautions to protect your data, but we recommend that you do not store critically sensitive documents — such as passport scans or financial credentials — within the app during the beta phase.

6. Data storage and security

Your data is stored on Google Firebase servers, which are located in the United States. Firebase implements industry-standard security measures including encryption in transit and at rest.

We take reasonable precautions to protect your data, but no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Cookies

Solis uses essential cookies and local storage to keep you signed in and maintain your session. We do not currently use advertising or tracking cookies. Firebase may set cookies as part of its authentication service.

8. Your rights

You have the right to:

Access — request a copy of the personal data we hold about you
Correction — update or correct inaccurate information in your profile at any time through the app
Deletion — delete your account and all associated data directly in the app under Settings, or request deletion by contacting us at hellosolistravel@gmail.com
Portability — request a copy of your data in a portable format
Unsubscribe — opt out of marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, contact us at hellosolistravel@gmail.com. We will respond within 30 days.

9. Children's privacy

Solis is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with their information, please contact us and we will delete it promptly.

10. California residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at hellosolistravel@gmail.com.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you by email or through a notice in the app. Continued use of Solis after changes are posted constitutes your acceptance of the updated policy.

12. Data retention

When you delete your account — in the app or by request — we remove your personal data within 30 days. Some anonymised or aggregated contributions — such as local tips that have been viewed by other users — may be retained in de-identified form after account deletion.

If your account has been inactive for 24 months, we may contact you to confirm whether you wish to keep it active. Accounts that remain inactive after that notice period may be closed and their data deleted.

13. International users and GDPR

Solis is operated from the United States and your data is processed and stored on servers in the United States. By using Solis, you consent to this transfer.

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

Right of access — to obtain a copy of the personal data we hold about you
Right to rectification — to have inaccurate data corrected
Right to erasure — to request deletion of your personal data
Right to restriction — to limit how we process your data in certain circumstances
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing of your personal data in certain circumstances

To exercise any of these rights, contact us at hellosolistravel@gmail.com. We will respond within 30 days.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hellosolistravel@gmail.com.